Policies

GENERAL TERMS & CONDITIONS

• ShapeUp only accepts online booking for group classes. Personal classes are booked only via e-mail, whatsapp or message through application. In order to book your class, you must have a class credit in your account.
• All services must be pre-paid. Classes are non-refundable, exchangeable, or transferable.
• VAT is not included in our prices.
• Extending the package usage time can only be applied for packages of 50 SUC and above. If there is a serious health condition that prevents guest from attending classes and its doctor report is submitted, the package can be extended (with the maximum time extension for half of the current package time).
• Guest who weren’t able to finish their packages, and request a package extension; can extend the package validity with purchasing 50 SUC or above. By combining the duration of the new package they have purchased and its SUCs with the existing package they want to extend.
• There’s instalment option without limit blocking for the packages are valid more then four mounths.
• ShapeUp reserves the right to add group classes to the scheduled private class hours.

CANCELLATION

We have a 12 hours cancellation policy. That means if you cancel your class 12 hours before the class you will receive your credit back onto your account. Classes that are cancelled within 12 hours before the class start will be considered late cancellation and charged as if attended.

All group classes should be cancelled online. In order to do that, log into ShapeUp App, go to My Reservations, and click Cancel next to the preffered class time. Personal classes can be canceled via phone call, Whatsapp message, e-mail or application message.

LATE ATTENDANCE

Please arrive at least 10 minutes before class. If you’re running late and have not notified the studio via email, whatsapp or phone your spot may be given to a standby member. Please note, our instructors has a right to not allow you, 5 minutes after class starts, and the person who is late is considered as absent.

For safety purposes new guests should be prepared at least 10 minutes before class for a proper orientation to the Mega | Micro. We take our health and safety requirements seriously, so there is no exception to a proper introduction before your first class.

In order to maintain the integrity and flow of classes, and in consideration for other members, please be on time for class.

WAITLIST

If the class that you want to attend is full, you can join the waitlist. Afterwards, your waitlist reservation will be queued and will turn to reservation once there’ll be available spot in the class. When this happened you’ll also receive a clarification message (push notification or SMS) from studio as well. However, please note that you must have class credits in your account in order to join the waitlist.

GRIP SOCKS

Grip socks are required for Mega classes (Not required for Micro). Where your feet go, your head and hands will follow. Wearing grip socks ensures the cleanest surfaces on the machine and floor, but most importantly a safe workout. Regular socks or bare feet are not permitted in the studio. If you forget yours, we have them at the studio available for purchase.